FAQs
Can I make a change to my order after it has been placed?
Depending on the status of your order you can. We recommend that if you need to change something on your order that you do so as soon as possible. Once the order is processed and status marked to shipped we are unable to change anything on the order. To change something on your order go to Contact Us with your order # and any other info you think Customer Support should know. Someone will reply back to you as soon as possible.
Can I change my shipping address after my orders been shipped?
Unfortunately, once your order has been marked shipped it is unable to be edited or changed in any way. If you put in an incorrect address more than likely the order will be shipped back to us. At that point, we will contact you for a correct address (or you can contact us) and we will get the order reshipped out to you.
When do you process and ship orders?
We process and ship orders Mon - Saturday. If you place an order over the weekend the order will be processed on the next business day.
We try to ship everything out the day the order is placed, depending on order size and if the order is placed during peak shipping times processing times can be delayed. This is not only on our end but also with shipping providers such as USPS, and UPS.
Holiday's and Peak Shipping times include but are not limited to: St Patrick's day, July 4TH, Halloween, Black Friday & Cyber Monday, Christmas. Peak shipping times also include sales or any other discounted event)
What is the shipping time for domestic orders?
If the order is shipped using our standard shipping method your order should arrive in 5 - 10 business days depending on location. Priority shipping method is typically 2 - 4 business days depending on location. Please keep in mind these are estimated shipping times provided to us by these shipping providers and they do not include the day the order is processed. These shipping estimates are NOT guaranteed and shipping times can see delays during holidays and peak shipping times. If your order doesn't arrive within these time frames refunds will NOT be given as these are not guaranteed.
What is the shipping time for International orders?
Most mail services can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. International orders take 10 - 20 business days to arrive depending on location. Please allow up to 20 days for your International order to arrive before contacting customer support. You may incur import duties or other customs fees depending on your country of residence.
What size should I purchase?
Order the closest available size to your usual clothing size. Products do run small as they are European size. For detailed sizing information, please see the sizing chart on each product page.
Can I come to pick up my order?
If you are in Palm Beach, you can certainly come to pick up your order. However, we require you to arrange a suitable time and day for the pickup to make sure that your order is ready and waiting for you.